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An update to the Public Library Market from Baker & Taylor
Baker & Taylor( 09/15/2021 )

An Update to the Public Library Market from Baker & Taylor

CHARLOTTE, N.C., September 15, 2021

At Baker & Taylor, we take great pride in supporting our customers' missions to enhance literacy and learning in their communities. Throughout the pandemic, we've made it a priority to regularly communicate with our library partners. We hope this communication provides a useful update regarding progress we've made in our operations and the upcoming challenges that may affect our business in the near term.

The impacts of the pandemic on the entire industry are now coming to light. Our market is experiencing staffing issues in facilities and transportation, as well as cost increases across the supply chain. We anticipate that freight and transportation disruption will be an issue for the balance of the calendar year, and printing production constraints will continue into the first quarter of 2022.

To mitigate the impact on our library partners, we recommend pre-ordering titles early to ensure copies are received at the time of release. Late orders and re-orders will likely experience a higher rate of delay. We also recommend libraries adopt a general practice of streamlining processes to help control future costs and improve turn times.

We are beginning to see warehouse staffing levels improve and are cautiously optimistic about a return to normal service levels; however, we are monitoring the numerous COVID-19 variants and related issues closely. Our primary concern is the health of our team members and library partners, and we will continue to keep safety at the core of our business decisions.

Despite the obstacles the pandemic has presented, Baker & Taylor has continued to invest in new and innovative products for the library market including digital and software products such as BTCat and our Diversity, Equity, and Inclusion Analysis by collectionHQ. With BTCat, our state-of-the-art cataloging utility and database, and DEI Analysis, an analytics solution that helps you diversify your collection, we remain 100% committed to enabling our library partners to streamline services and create efficiencies.

We encourage you to contact your Baker & Taylor Customer Service team or your Sales Consultant to review how we can mitigate any potential delays and assist you with process improvement projects. We appreciate your ongoing support and partnership as the industry continues to recover from the pandemic.

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