News Releases

MARCH 10, 2021

Operations Update to the Public Library Market from Baker & Taylor

BY BAKER & TAYLOR


Operations Update to the Public Library Market from Baker & Taylor 
CHARLOTTE, N.C., March 10, 2021

Baker & Taylor begins the new year with a renewed sense of optimism, which we hope you feel as well. The last year has been the most challenging business environment for the library and book distribution industry. Much work remains to be done before we can claim a full recovery, but we are confident that time will come soon.

A recent study conducted by the Centers for Disease Control and Prevention found that the COVID-19 pandemic caused a 45% increase in employee absenteeism in 2020 versus previous years across the U.S. economy. The impact of this pervasive workforce interruption on the economy cannot yet be fully calculated. The entire chain has been greatly affected in numerous ways by the complex and ever-changing elements of the global pandemic and all are pivoting quickly to accommodate the ever-changing conditions.

During this time of change and challenge, I have repeatedly asked our team at Baker & Taylor to strive for patience while exhibiting two key traits - grit and kindness. While Baker & Taylor has experienced challenges within our supply chain, logistics channels and daily operations, we continue to exhibit grit as we address these obstacles and resolve any delays. We've greatly increased cross-training in our facilities to balance absences and have leveraged remote working arrangements, wellness screenings, social distancing practices and the use of personal protective equipment for our employees' health and safety. We continue to address our challenges in relentless fashion and with kindness for our customers and colleagues.

Despite the many challenges we've faced during this year, Baker & Taylor has successfully launched creative new products and services that support the diverse needs of your library and patrons. Digital partnerships with brands such as Highlights and PressReader and the launch of BTCat, B&T's own cataloging utility, all promote content enhancement and impactful workflow assistance. Our new Sustainable Shelves Program helps libraries realize revenue and provides environmentally friendly disposal of unwanted materials. Additionally, we continue to add exciting enhancements and workflow benefits to Title Source 360, the tool our library partners utilize daily.

I encourage you to contact your Baker & Taylor Sales Consultant to talk about your goals for today and your vision for tomorrow. Our customers have accepted that we may not be able to control the challenges within the book distribution chain and we are thankful for your partnership and loyalty. Together we as an industry will weather this storm and come out ahead.

Recent News Releases

Quickly Identify and Order the Most In-Demand Titles for your Patrons

January 19, 2024

Are you tired  of last-minute book orders for your library? Look no further than our Booking Ahead email and selection list – the ultimate solution for librarians who want to streamline their book acquisition process and ensure a well-curated collection for their readers.With Baker & Taylor's Booking Ahead, librarians can...
Read more

Two Years After Buying Baker & Taylor, Aman Kochar Considers Its Mission

December 8, 2023

Baker & Taylor CEO Aman Kochar was recently featured in Publishers Weekly. Two Years After Buying Baker & Taylor, Amandeep Kochar Considers Its Mission: “When I started in 2014, I instantly fell in love with the industry and the work Baker & Taylor does,” he explained. “To have a company...
Read more

Did You Know that Baker & Taylor Offers Comics Plus?

November 27, 2023

Are you looking to engage Readers of all ages?  Comics have an incredible ability to captivate readers and enhance literacy skills! From young readers developing their vocabulary to teens exploring different genres and adults seeking compelling narratives, our diverse range of titles ensures there's something for every library patron.These are...
Read more

Check Out Our New Video Resources Page

October 20, 2023

At Baker & Taylor, our first priority has always been to help libraries lead the future of literacy and learning. To that end, we are excited to share a new video resources page with you. Here you can explore all of our video content, full of insightful talks, helpful how-to...
Read more

2023 World's Most Influential CEOs by The Wall Street Journal

July 20, 2023

Our very own President and Group CEO Amandeep Kochar was named to the 2023 World's Most Influential Decision Makers list by The Wall Street Journal! Serving libraries to lead the future of literacy and learning has been our goal since 1828! 
Read more

Book Smarts: Amandeep Kochar

June 6, 2022

Baker & Taylor President and CEO Amandeep Kochar discusses the past, present, and future of Baker & Taylor and the company's role in the book industry. Read More
Read more

More articles and releases