Online Customer Support (OCS) is Baker & Taylor's FREE web-based account management system. Baker & Taylor customers can access our OCS system 24 hours a day, 7 days a week to search and view information related to their accounts, orders, and invoices.

The sophisticated search options available in OCS include the ability to query orders by Purchase Order, Baker & Taylor Order Number, ISBN, Order Date Range and more. The OCS data is updated to reflect the latest order and invoice status, as well as up to six months of history. You can also view detailed information, including order and account status, warehouse location, quantity, price and shipping details.

OCS also helps with shipping information. If the shipping carrier has external tracking capabilities, a link in the OCS system will take you directly to the carrier's website where you can get additional information on your shipment's status. There's even an option that helps you print invoices and order details for your records.


Register Today

Instant access, up-to-date information, and easy to use tools make Online Customer Support (OCS) one more way we're making it easier for you to do business with Baker & Taylor. Learn more about OCS with our online brochure.

OCS is FREE to all registered Baker & Taylor customers. Register online today to begin taking advantage of OCS.

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Contact Us

If you have any questions or would like to request more information, contact us at For registered customers experiencing difficulties accessing or using OCS, please submit a Technical support request or contact us at 800.775.3700.

If you are not a registered Baker & Taylor user, you can create an account for free!

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